Doana Food Privacy Policy
At Doana Food, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, purchase our products, or interact with us as an agent.
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, and mailing address.
Payment Information: Details necessary to process transactions, such as credit/debit card information. We do not store full payment details; these are securely handled by our payment processor.
Account Information: Login credentials for your Doana Food account.
Order Details: Information about the products you purchase or inquire about.
Agent Details: If you register as an agent, additional information such as business details, tax identification numbers, and communication preferences.
Usage Data: Information on how you interact with our website, including IP addresses, browser type, and pages visited.
2. How We Use Your Information
Your personal information is used to:
Process and fulfill orders, including shipping and billing.
Provide customer support and respond to inquiries.
Send updates about your orders and account.
Deliver marketing communications, promotions, or newsletters (you can opt-out at any time).
Improve our website, products, and services.
Fulfill legal obligations, such as tax reporting.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with third parties under these circumstances:
Service Providers: To process payments, deliver products, or host our website.
Legal Requirements: To comply with laws, regulations, or legal proceedings.
Business Partners: If you are an agent, your contact details may be shared with potential customers as part of your agent profile.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality.
Analyze website usage.
Provide a personalized shopping experience.
You can manage your cookie preferences through your browser settings.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Data Security
We implement robust security measures to protect your data from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, and regular security assessments.
7. Your Rights
You have the right to:
Access and review your personal information.
Request corrections to inaccurate or incomplete data.
Request the deletion of your personal data, subject to legal requirements.
Opt-out of marketing communications.
To exercise these rights, please contact us at support@doanafood.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing your information.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy regularly.
10. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us:
Email: support@doanafood.com
Phone: +60146119089
Address: T/L JK 27, Jalan Persisiran Padang,
Felda Air Tawar 1
81920 Kota Tinggi
Johor, Malaysia
Thank you for trusting Doana Food. Your privacy is important to us, and we are committed to protecting it.